Frequently Asked Questions
Everything you need to know about your next tech upgrade.
Are your electronics covered by a warranty?
Yes, every device purchased from Plug comes with a standard 12-month limited warranty that covers any internal hardware defects or malfunctions.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original condition for a full refund or exchange.
How do you ensure the quality of certified pre-owned devices?
Every device undergoes a rigorous 90-point diagnostic inspection by our certified technicians to ensure 100% functionality before it is listed for sale.
How long does shipping take?
Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping options at checkout for those who need their tech faster.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Affirm.
Do you ship internationally?
Currently, Plug ships to all 50 U.S. states and Canada. We are working on expanding our international shipping capabilities in the near future.