Returns & Exchanges
At Plug, we stand behind our tech with a 30-day risk-free return policy to ensure you are completely satisfied with your purchase. If your device isn't the perfect fit, we provide a streamlined process for quick exchanges or full refunds.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to start the process.
Prepare Your Device
Sign out of all cloud accounts (iCloud/Google), factory reset the device, and pack it securely in its original packaging.
Print and Ship
Download your prepaid shipping label, attach it to the box, and drop it off at any authorized carrier location.
Inspection and Refund
Once our technicians verify the device's condition, your refund or exchange will be processed within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing